This is a terrible company as far as customer service and keeping their word to the customer. We ordered an oven (or American Home shield ordered to an oven from them to replace my oven that could not be fixed). Whirlpool contracted with JB Hunt to deliver and install my new wall oven. They are delivery company not licensed installers. They installed the wall oven and it would not work. The error code said product wired incorrectly. I called whirlpool and was on phone for 2 hours. I was told by employee that they had tried to find technician in my area to come and check on the installation problem but there were not technicians in my area. I was told to find a technician of my choice to correct the installation problem and that I would be reimbursed. I also got an email stating that very same thing. It also stated what was needed on invoice and where to send invoice for reimbursement. I found a licensed electrician that came out and informed me that it was installed completely wrong and that had I not kept the breaker turned off to it, that it would have burnt my house down. I emailed my invoice in for reimbursement. After a week I was told they were not going to reimburse me for installation. I called and went back through the entire process. I told them employee name and read email back to them. I was basically told that it didn't matter what I was told or what I was emailed, they were not reimbursing me for correct installation of their product. I even ask for address to CEO in order to file a written complaint. I was told that no one could give me that information. I WILL NEVER DO BUISNESS WITH THIS COMPANY AGAIN.
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