I wish there was an option for "no stars" but I will give it one star as required in order to warn other consumers prior to purchase. I am very disappointed in Whirlpool as a brand. The customer experience that is offered is below the bar of even basic expectations. My dishwasher was installed in my new kitchen, out of a brand new. Within 5 weeks the dishwasher was broken & not working at all. Whirlpool sent out a 1 star, F rated (BBB) repair company. After 3 visits from a technician who could not fix the machine he lied & said "it is an install issue". After verifying it was, in fact, NOT an install issue Whirlpool sent out a new repair company to review the issues. It turns out we have a blown motor. The tech said the old company cleared out all error codes so he cannot prove what the other tech was even talking about when he told us it was an install issue. The repair company said that we were responsible for all costs associated with disconnecting the power and water from the machine as well re-installing the dishwasher after repair. We have tried to communicate with Whirlpool on multiple occasions. Each call takes nearly an hour because of all of the prompts, waiting times, asking the same questions we have answered multiple times and while the customer reps are very nice, they are powerless to actually do anything other than put in a simple service ticket. So we are out $200 for a repair on a NEW dishwasher & all I get from Whirlpool is that the case is "under review" for over 2 weeks with NO communication about the process.
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