We had several issues with our Whirlpool refrigerator delivery. They wouldn’t hook up our water line saying it was too old, but a different plumber had used it just 8 months earlier without question. Fine, I couldn’t really argue. But then the tech just handed me his phone to sign for delivery without even opening the fridge to show me anything. They didn’t remove the wrapping or tape, and when I asked he said it could damage the stainless finish due to it being so cold while on the truck. Again I couldn’t disagree because I don’t know, but they didn’t remove any from the inside either, which isn’t stainless. Every single shelf and door bin had tape, plastic, and packing that I had to remove. When my husband got back in town a few days later, he immediately saw they didn’t level the fridge - it rolls every time you open the doors. The “leveling tool” provided with the fridge didn’t fit so he had to buy the right size wrench. He is very experienced with home improvement projects but still said how frustrating leveling the fridge was because of how hard it is to reach the part and not having room to turn the wrench. I had contacted Whirlpool via web form on 1/9 and hadn’t received a response by 1/20 so reached out via FB. The social team asked my contact info 1/24. Then on 1/26 their only resolution was sending a link to the user guide on how to level a fridge. Completely missed the point that their service wasn’t what was paid for. And I had to pay a plumber to hook up the line since my husband was out of town, and then he had to deal with leveling it once he was back. I feel like the tech took advantage that I was here alone and knew I was busy working and didn’t know what questions to ask. I would never pay for Whirlpool home delivery again.
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