I purchased a Whitlpool dishwasher from a local appliance store at the end of August. It leaked the first time it was operated. I am now waiting for the third service call to attempt to repair an obviously flawed lemon. Whirlpool only utilizes Platinum Factory Service in the Pittsburgh area. Platinum apparently only has one technician in this part of the state. Further, they are NOT accredited by the BBB. They have canceled and are very difficult to communicate with. Whirlpool customer service stated that they could do nothing and had no control over how repairs were scheduled. I asked 3 times for the call to be escalated due to a new machine needing 3 service calls and uncooperative repair business. The customer service agent begrudgingly filled out an escalation request. I would look elsewhere for a new appliance instead of Whirlpool. If they do satisfy my situation, I will revise my comments, but I can't see that happening.
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