Hello, Happy Thanksgiving to you and your family and I'm pretty sure you guys are eating on this day. However my family is not happy on this day. Due to the fact I had a gas leak from my Whirlpool stove which is only 2 years old on October 28th. I made a complaint with whirlpool, they sent an Whirlpool Tech out on November 5th the tech indicated that my stove was a manufacture defect and he was surprised that it did not blow up because gas was just leaking through the stove, that is why the stove stopped working. Detect inform me that someone will contact me in 24 hours to let me know the process. I did not hear anything from Whirlpool. I contacted whirlpool on November 8th and was told that they are still waiting for the pictures of my stove and someone with contact me. I contacted Whirlpool several times and it was indicated to me that I will have a stove by Thanksgiving. When I contacted Whirlpool the third time because I did not hear anything from Whirlpool a representative disputed back and forth with me and informed me that Whirlpool is not giving me a new stove but they are going to pay for the repairs. I did not hear anything back from Whirlpool so I called again a week later in a young man told me that he see my complaint & my order but it was just sitting, nothing had been done , the order has not been forward to be processed. That is very unprofessional because my family is suffering. The young man did assist me and informed me that he can get me another stove. I explained to him this been an ongoing issue for 2 years back and forth with Lowe's the company which I purchased it from in 2022. The young man also informed me that I will have to pay $150 to get a new stove and it would take 3 weeks for the stove to arrive. My issue is if this was addressed originally on October 28th, my family and I would have a new stove on this Thanksgiving Holiday to be able to cook food. If this issue was addressed when I spoke to the representative the approximately around November 13th instead of her disputing back and forth with me unprofessionally. I would still have a stove today. This matter is very unprofessional this has put me & my children at safety when we woke up on October 28th and spelled gas and I had to contact consumer energy. I am not a happy camper at this moment and I need this issue addressed fast as possible. When I paid my the $150 on November 18th. I have not received an email confirmation or any correspondence regarding the new stove that I supposed to be receiving. But Whirlpool have my $150 payment. What is going on here? I called Whirlpool safety team on November 26th and a young lady informed me that I would not receive correspondence someone would just contact me to deliver the stove, that does not make any sense to me. All I have is a text message of a proof of $150 purchase with no further information. At this point, I feel like I should not have to even pay $150 for a new stove when it's negligence and manufacture defect, it has been negligence and and lack of professional duties when my complaint and issue was not forwarded to the appropriate source to be processed and it was not processed until November 18th that is very sad and I'm highly disappointed.
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