BUYER BEWARE!!! Worst large purchase experience ever on Whirlpool.com!!!! Whirlpool Customer Service could market their skills for psychological torture to the military!!! I had a perfectly working 17 year old refrigerator. I purchased a new one as I deal with severe health & energy issues & wanted to avoid any problem. What I got instead was MY $900 NIGHTMARE!!!! Person who installed my refrigerator argued about reversing the doors (part of what I paid for & required in my tiny galley kitchen). I insisted to he completely ruined my refrigerator & left the refrigerator door so damaged it is only partly sealed. I made 4 calls to Customer Service, then Repair Service, then back to Customer Service on Friday. There was no help whatsoever from the screen readers. I was told if I have the door repaired then I can't return & replace it even though it has a large blackened scratch on the interior. However, for the return/reorder the item was backordered & could take 4-6 weeks!!! Then everything was closed for the weekend & I was left with my unsafe food. After hours of getting no help at all I was sick and in tears all weekend. I called the delivery company directly myself yesterday and they sent someone out to try & adjust the door. The installer f*cked it up so much it cannot be adjusted or corrected at all. He told me he would document & I needed a new refrigerator immediately. I received an email from their website Saturday that the refrigerator is back in stock. Five or more phone calls today to Whirlpool to try to expedite the delivery since MY REFRIGERATOR DOOR DOESN'T FULLY SEAL. Still unresolved at this point. I have been a loyal Whirlpool customer for over 30 years. NEVER AGAIN!!!!
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