Hello Mr Bitzer,I am writing to you only after multiple attempts to resolve my issue through whirlpool's normal customer service agents. I purchased a new whirlpool side by side refrigerator from my local Lowes store seven months ago. The compressor on this appliance stopped working two weeks ago. I was informed by the service technician at that time that the compressor needed was unavailable (still unavailable today). Since I have a child with multiple special needs in my home, we cannot afford to be with a refrigerator any amount of time (we keep her daily insulin refrigerated on hand). have been given conflicting information from Whirlpool associates on two different occations. They gave me a service request number to give to Lowes as a referenc number, saying they can commplete the return of the defective product. When Lowes calls they are told they will not do the return, only repairs, this has happened twice.(second number given 7734924887) each time I think the problem is solved by your company I am being misinformed. I am a 72 year old man with multiple health problems myself, the stress of this back and forth is getting to be too much for me. I would appreciate your personal help in this matter. I am willing to take the new refrigerator back to Lowes, but we cannot be without a working refrigerator in our home. Please respond, Thanking you in advance,Sincerely, William L. Hearn Jr Neither CEO Mark Bitzer nor his vice president Winn Everhart has made any attempt to respond to my emails to date, both were notified on November 4, 2022.These two can be reached at 269-923-5000.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find out more about major appliances from Whirlpool for your whole home. Current appliance owners can download appliance literature, contact customer service, or learn more about appliance parts, accessories, and service.