New washing machine was defective out of the box. It was professionally delivered and installed. Contacted Whirlpool the same day as delivery. Three weeks, four different phone reps and two service calls later I still have a broken brand new washer. Two reps encouraged me to pawn it off on Menards even though I was out of the return window because I naively listened to the first rep. After waiting a half hour on hold, one rep told me she was going to put me on hold to talk to someone, and transferred me out of their phone system. I had to wait another half hour for a different rep. Shoddy product and don't feel the need to make it right with their customers
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