whirlpool.com

Poor Whirlpool washer reliability and possible impact on climate change

I have been a loyal Maytag product owner for many years. Recently, my $1000+ Maytag washer (made by Whirlpool) failed after 4 1/2 years, and it was not cost-effective to repair due to the extortionate cost of parts. The washer was hailed away. It was partly recycled, but mostly become landfill. Thousands of consumers are also reporting reliability issues and failure of their appliances from as little as 2 years after purchase. Across just 3 consumer advocate sites, there must be thousands of complaints along similar lines. When I approached Whirlpool, they said they would not pay for the repair as that would mean them favoring me over other consumers and that they wanted to treat everyone fairly. This is clearly not the case, as occasionally I have seen consumers writing about Whirlpool making exceptions. If you search for "product reliability washers years" you will see the average life expectancy of a washer is 10 years. The agent told me that the ten years is correct, but after repairs have been made in that time period.What?Don't bother going to The Better Business Bureau. They will likely do nothing, as they do not share with consumers that company's like Whirlpool are paying them membership fees, which is a conflict of interest. Other than reliability, I would also never purchase a Whirlpool product based on the negative impact the failure of my product had on climate change. I think it is reasonable to assume, I am not the only once who has faced this issue. In this case, Whirlpool can sell new washers or make money from selling expensive replacement parts when the appliance fails prematurely. Finally, based on my experience, their product reliability appears to be at odds with claims on their corporate website that they are actually helping the planet and reducing their carbon footprint. Shame on you, Whirlpool. Model Number: MHW6630** Serial Number: ***** Purchase Date: xx/xx/2019

Date of experience: Feb 08, 2024