Purchased a Whirlpool refrigerator on 1/17/22 from Lowe's. 1st time it broke was 3/1/22 the ice maker stopped functioning it took two weeks for Whirlpool to have a tech come out to repair it. Replaced it no charge and all was well until 4/22/22 Second time it broke was 4/22/22 the refrigerator totally stopped working and I lost all of the food in the refrigerator and freezer, along with diabetic supplies. Whirlpool tech was finally able to come out on 4/28/22 . His assessment was the compressor had seized up and he would have to order one from Whirlpool to replace it. Whirlpool had no compressors and this item was back ordered. No time line as to when a compressor might be available. I called Whirlpool customer service and was told that the warranty that came with the refrigerator Whirlpool has 21 business days in which to make repairs. So effectively I will be without a working refrigerator at least until May 30, 2022. If they can't repair it within 21 business days they may escalate the claim to a different team to determine whether they will replace the refrigerator of refund my money. In the meantime I had to purchase another refrigerator to keep my diabetic supplies from spoiling . The customer service representatives at Whirlpool could care less what your situation is or if you ever purchase another Whirlpool product. By the way in speaking to appliance repair people the compressors on Whirlpool products are a known defect that is why there are none in stock and they are back ordered who knows how long. Sad state of affairs for any company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find out more about major appliances from Whirlpool for your whole home. Current appliance owners can download appliance literature, contact customer service, or learn more about appliance parts, accessories, and service.