I have a washer that's only 14 months old, and the service board has failed. After spending hours with customer service, I had to use chat support to discover there was a recall. They promised to send someone out, but then a third-party company informed me the part is backordered, with some customers waiting up to 80 days since they can only source from their distributor. I've spent an excessive amount of time with customer service, and I found out through chat support that the company is responsible for sending me the new part, which I can replace myself. The representatives were rude and unhelpful, and after a week and a half, the part still hasn’t shipped! They should proactively notify customers about the faulty part and arrange replacements before they fail. Unfortunately, their customer service has been incredibly unhelpful in resolving this issue. My previous washer lasted 18 years, and this one has barely made it to 14 months.
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