If I could give Whirlpool zero stars, I would. I received a dryer and on the first day it already stopped working after about 10 minutes. I tried using it two more times, and each time it shut down again after 10–15 minutes (I was using Bulky and Heavy Duty modes).
I reviewed the return policy, which states that the product is returnable as long as it’s within the initial wash. However, when I spoke with a service coordinator, I was told that once the unit is installed, it is non-returnable.
On top of that, the online chat service never works, and calling customer service means being put on hold for at least an hour. I scheduled a service repair online and saw Saturday availability, but later received a call saying they don’t service on Saturdays. When I called again on the day the repair was supposedly scheduled, they put me on a 2 hours hold and had no record of the appointment at all.
Whirlpool has been an absolute disaster. I spent $600 on a broken machine and bunch of troubles.
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