The service process is extremely frustrating. After a decision is made, it takes 7-10 business days for one department to communicate with another. A service request was submitted a month ago, and I had to continually push for updates and escalate the issue without any response. When they finally sent someone to assess the situation, I was informed that they had closed for the holiday season, causing the delay. It has been a week since that visit; the representative immediately emailed them stating that the machine was irreparable and a replacement was necessary. I received confirmation of a replacement, but the next day I was informed that I would instead receive a store credit, which was communicated on Monday. To replace the machine will cost an additional $250 beyond my original payment, and I've already spent $120 on laundromat services. I strongly advise against purchasing from this brand; their service process is discouraging and shows a lack of concern for customers.
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