If I could give 0 stars, I would. Simply put, do not waste your money or your time. It is cheaper to just buy a new dishwasher.
Surely being Whirlpool and a Whirlpool appliance, this would go smoothly.... Not even a little.
First: The warranty is over 400 $. You do have to pay for the entire cost of the warranty plan if you cancel at anytime AND it does not matter if you never use it.
Second: Turn-around time. Horrible. Awful, Shameful.
I have ATTEMPTED to use the warranty in the past. Each time (twice about the same issue) they contracted worker did not show up, did not answer calls. When called in I was told that the work order was closed, would need to be reapplied, and there is no guarantee that the original contracted company would be selected. When I requested a different company, surprise, surprise, it was the same, with the same issue. I ended up calling a plumber myself and having the dishwasher fixed out of pocket, which the warranty company refused to reimburse despite proof of invoice and several calls complaining about their contractor's no-show. (No reimbursement or discount applied).
So who fixed the appliance? They have contracted third-party bids with "local" companies, and whoever picks the bid is the one who will contact you. I ended up using a third-party locally owned company instead who fixed the problem.
They absolutely did not care about customer satisfaction. If you are in warranty for their extended plan, just take 400, light it on fire, and break your appliance on top of that. You will have the same result.
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