🚨 Unacceptable Service Experience
This has been one of the worst service experiences I have encountered.
My washing machine has been out of order for over a week. Despite multiple complaints, there has been no accountability or ownership from either the service team or the platform.
We found ourselves in an emergency situation and needed assistance, yet no one stepped up to help. Owning a high-end appliance means little when the company neglects its customers in critical moments.
The most disheartening aspect was the unprofessional and indifferent attitude displayed by a representative from the service team. Instead of offering assistance, he showed complete apathy, with no follow-up, no empathy, and no solutions provided. Such behavior severely undermines the brand’s credibility.
The service team is equally lacking:
No proper technician visit
No clear diagnosis
No timeline
No communication
No resolution
This is not merely poor service — it is negligence.
I strongly caution potential customers: ❌ Don’t trust service commitments ❌ Don’t expect support after purchase
Selling a product is straightforward; supporting customers during failures defines a brand, and both the service team and the platform have failed significantly.
Absolutely unacceptable.
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