Our cooker developed a problem, and we contacted our insurance company. They informed us that we would hear from the service team shortly. To our surprise, we received a call that same afternoon. The engineer was scheduled to arrive within the week, and he did come as promised. From start to finish, he was friendly and courteous, explaining everything he was doing. He even discovered an additional fault we were unaware of. He completed the work in the estimated time and left the area tidy. We are very happy with the service, especially if this engineer represents the company well.
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