Disgusting that you can't contact them over a missing parcel that they have. I know they have it because I can track it with the number provided and it's still sat in there sorting depot. They expect you to chase it up with the retailer so they can avoid responsibility and comes at a cost to the retailer and not the parcel service. Accountability is everything to me and if you can't talk to a customer advisor that is a big no no to me. Avoid this company at all costs for your delivery
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Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.