After my internet provider updated my router my Whistle stopped working. After spending two weeks trying everything the support told me to do over email they said that they I needed to get a new internet service provider or I needed to get a Wi-Fi extender so I can change certain Wi-Fi settings that my router didn't allow me to change. Mind you - these settings are basically Wi-Fi 5 settings which are very old and would slow down the Wi-Fi service for the rest of my devices. It would make my faster Wi-Fi (that I pay for since I work from home a moot point). I bout the Wi-Fi extender that I chose with the customer service person on the phone and confirmed all settings were correct. After trying to setting it up and still failing - they let me know that this one won't work because I can't edit the WPA2/WPA3 setting. After additional failed attempts and no real clear help from them I asked for a refund and will be going with a different dog tracker. It is absurd that Whistle is not planning on updating their hardware to meet new Wi-Fi specifications and I predict that this will continue costing them customers. I understand that they want improved battery life but they could provide alternatives. It would be great if they could sell a Whistle Wi-Fi extender (similar to those that are used for Hue light bulbs or Ring home devices). These allow the signal to be converted in the way needed for the devices to work. It seems they have no plans to so I will not be working with them anymore. two years subscription and hardware cost down the drain.
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