Review Time
I have had this product for five years. Here is the net: it sucks! Cant find a phone number to call on website. If dog getsOut it is 20 mins before it connects. Poor product. Spend another $500 to $1000 and get something that works all the time.
I have had this product for five years. Here is the net: it sucks! Cant find a phone number to call on website. If dog getsOut it is 20 mins before it connects. Poor product. Spend another $500 to $1000 and get something that works all the time.
This company has terrible customer service, and their policies are extremely dishonest. A year ago I reported a device missing and they continued to charge for a whole year of a subscription on a device I did not have. Even though I have original copies of the email stating the device was gone, and they can confirm that the device had no tracking data for the past 12 months, they refuse to refund their mistake.
This company has terrible customer service, and their policies are extremely dishonest. A year ago I reported a device missing and they continued to charge for a whole year of a subscription on a device I did not have. Even though I have original copies of the email stating the device was gone, and they can confirm that the device had no tracking data for the past 12 months, they refuse to refund their mistake.
After my internet provider updated my router my Whistle stopped working. After spending two weeks trying everything the support told me to do over email they said that they I needed to get a new internet service provider or I needed to get a Wi-Fi extender so I can change certain Wi-Fi settings that my router didn't allow me to change. Mind you - these settings are basically Wi-Fi 5 settings which are very old and would slow down the Wi-Fi service for the rest of my devices. It would make my faster Wi-Fi (that I pay for since I work from home a moot point). I bout the Wi-Fi extender that I chose with the customer service person on the phone and confirmed all settings were correct. After trying to setting it up and still failing - they let me know that this one won't work because I can't edit the WPA2/WPA3 setting. After additional failed attempts and no real clear help from them I asked for a refund and will be going with a different dog tracker. It is absurd that Whistle is not planning on updating their hardware to meet new Wi-Fi specifications and I predict that this will continue costing them customers. I understand that they want improved battery life but they could provide alternatives. It would be great if they could sell a Whistle Wi-Fi extender (similar to those that are used for Hue light bulbs or Ring home devices). These allow the signal to be converted in the way needed for the devices to work. It seems they have no plans to so I will not be working with them anymore. two years subscription and hardware cost down the drain.
I have had it for three years and I had to buy a device three times. After about a year it stops working and when you try to track your dog, it always says that it cannot find it. if your device breaks, customer service only option is for you to buy a new device. They don’t even offer a discount with an active membership. I lasted with the company longer than I should have.
I have had it for three years and I had to buy a device three times. After about a year it stops working and when you try to track your dog, it always says that it cannot find it. if your device breaks, customer service only option is for you to buy a new device. They don’t even offer a discount with an active membership. I lasted with the company longer than I should have.
After my internet provider updated my router my Whistle stopped working. After spending two weeks trying everything the support told me to do over email they said that they I needed to get a new internet service provider or I needed to get a Wi-Fi extender so I can change certain Wi-Fi settings that my router didn't allow me to change. Mind you - these settings are basically Wi-Fi 5 settings which are very old and would slow down the Wi-Fi service for the rest of my devices. It would make my faster Wi-Fi (that I pay for since I work from home a moot point). I bout the Wi-Fi extender that I chose with the customer service person on the phone and confirmed all settings were correct. After trying to setting it up and still failing - they let me know that this one won't work because I can't edit the WPA2/WPA3 setting. After additional failed attempts and no real clear help from them I asked for a refund and will be going with a different dog tracker. It is absurd that Whistle is not planning on updating their hardware to meet new Wi-Fi specifications and I predict that this will continue costing them customers. I understand that they want improved battery life but they could provide alternatives. It would be great if they could sell a Whistle Wi-Fi extender (similar to those that are used for Hue light bulbs or Ring home devices). These allow the signal to be converted in the way needed for the devices to work. It seems they have no plans to so I will not be working with them anymore. two years subscription and hardware cost down the drain.
I purchased a Whistle Health in February 2023. Unfortunately, after a few months of trialing it, I found it too big and heavy for my small dog. I had bought it in-store with a free three-month trial, then extended the trial to the annual plan for 2023, hoping it would work out. When it didn’t, I set it aside with plans to revisit or donate it.Fast forward to today—I noticed a $40 charge from Whistle on my credit card. Looking back, I realized I had also been charged last year. Assuming I had missed a renewal notice, I checked my email. Nothing. No renewal reminders, no payment confirmations—just marketing emails and battery life notifications until December 2023, then radio silence.TL;DR: Whistle charged me for two years without a single renewal notification.I contacted customer service to request refunds for both years. While they refunded the recent charge, the rep—who was more interested in arguing than assisting—refused to refund 2023’s charge. I asked for proof that renewal emails were sent or even the sender address. After putting me on hold, they returned with, “We confirmed they were sent, but we can’t provide any details.” Essentially: Trust us, but we won’t show receipts.Companies like Whistle are exhausting. This is the definition of dark patterns—sneaky auto-renewals with no transparency or regard for customers.I actually liked the product and had been contemplating purchasing the new Whistle device—but after this experience, absolutely not. Whistle has turned a satisfied customer into a critic. I guess the $40 was more important to them.
I purchased a Whistle Health in February 2023. Unfortunately, after a few months of trialing it, I found it too big and heavy for my small dog. I had bought it in-store with a free three-month trial, then extended the trial to the annual plan for 2023, hoping it would work out. When it didn’t, I set it aside with plans to revisit or donate it.Fast forward to today—I noticed a $40 charge from Whistle on my credit card. Looking back, I realized I had also been charged last year. Assuming I had missed a renewal notice, I checked my email. Nothing. No renewal reminders, no payment confirmations—just marketing emails and battery life notifications until December 2023, then radio silence.TL;DR: Whistle charged me for two years without a single renewal notification.I contacted customer service to request refunds for both years. While they refunded the recent charge, the rep—who was more interested in arguing than assisting—refused to refund 2023’s charge. I asked for proof that renewal emails were sent or even the sender address. After putting me on hold, they returned with, “We confirmed they were sent, but we can’t provide any details.” Essentially: Trust us, but we won’t show receipts.Companies like Whistle are exhausting. This is the definition of dark patterns—sneaky auto-renewals with no transparency or regard for customers.I actually liked the product and had been contemplating purchasing the new Whistle device—but after this experience, absolutely not. Whistle has turned a satisfied customer into a critic. I guess the $40 was more important to them.
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