I purchased a Whistle Health in February 2023. Unfortunately, after a few months of trialing it, I found it too big and heavy for my small dog. I had bought it in-store with a free three-month trial, then extended the trial to the annual plan for 2023, hoping it would work out. When it didn’t, I set it aside with plans to revisit or donate it.Fast forward to today—I noticed a $40 charge from Whistle on my credit card. Looking back, I realized I had also been charged last year. Assuming I had missed a renewal notice, I checked my email. Nothing. No renewal reminders, no payment confirmations—just marketing emails and battery life notifications until December 2023, then radio silence.TL;DR: Whistle charged me for two years without a single renewal notification.I contacted customer service to request refunds for both years. While they refunded the recent charge, the rep—who was more interested in arguing than assisting—refused to refund 2023’s charge. I asked for proof that renewal emails were sent or even the sender address. After putting me on hold, they returned with, “We confirmed they were sent, but we can’t provide any details.” Essentially: Trust us, but we won’t show receipts.Companies like Whistle are exhausting. This is the definition of dark patterns—sneaky auto-renewals with no transparency or regard for customers.I actually liked the product and had been contemplating purchasing the new Whistle device—but after this experience, absolutely not. Whistle has turned a satisfied customer into a critic. I guess the $40 was more important to them.
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