I am very disappointed and surprised by the poor customer service. The company claims they will dispatch within 1-3 days and that orders will arrive within 3-5 days, but they have not met these timelines. After six days, my order still hasn’t been dispatched. I waited 20 minutes for a response on the online chat, only to be told it was packed and would be dispatched yesterday. I felt like the representative was just trying to end the chat. It still hasn't been sent out. I tried chatting again this morning and waited 30 minutes without being connected. I finally reached someone who confirmed that it was not dispatched as promised. I have requested a cancellation and was told it would take 24-48 hours to process, with a refund expected in 3-5 days. I will update this review after that time. Update 3/12 - as expected, this has still not been processed. No contact at all.
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A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.See more
