Well well well. Made an order with next day delivery, provided the correct address and seems like the courier attempted to deliver at a different address with no response so the parcel went back to depot. Tried to reschedule delivery but only showed the incorrect address. Got in touch with the courier who told me to get in touch with whitakers. Phoned whitakers who told me to call the delivery company?? I told Whittakers that the courier said only the company can fix the address. Called whitakers about 10 times to fix this issue and the re assured me the parcel will be sent out waited 2 weeks still no parcel. Phoned whittakers again as I was so frustrated such an unprofessional company as they had the audacity to lie. Lady on the phone said it would reach me the next day so received parcel and the invoice said ‘lost order replacement sent’ so basically they had lost my parcel which whittakers should’ve informed me about but as they are unprofessional they didn’t. Will NOT be ordering again.
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Est. 1889. Based in Skipton, North Yorkshire, Whitakers Chocolates Ltd. is a manufacturer and global distributor of high quality chocolates for the retail & catering markets. Whitakers Chocolates is the largest distributor of chocolate in the UK and fourth la...
