Name: whitakerschocolates.com
Telephone: 01756791317
Rating: 4.4

Customer Guest

Made quite a large order for Christmas. A number of the chocolates had an odd menthol taste. I reque

Made quite a large order for Christmas. A number of the chocolates had an odd menthol taste. I requested a refund for ITEMS THAT WERE UNOPENED, they claimed to be conducting a taste test of remaining product and said they'd be in touch. They NEVER responded even after subsequent emails. They seem to refuse returns outright which seems very shady. Just to reiterate I was only requesting a refund of unopened sellable items and was ignored.

Date of experience: Feb 08, 2026

customer Guest

2 months ago

Excellent customer service

Excellent customer service. I had a complaint about a quality issue of some chocolates I was given at Christmas. I emailed the company with the complaint and it was resolved on the day and I received fresh chocolates the following day!

Date of experience: Jan 06, 2026

Pete Screeton Guest

2 months ago

We ordered hampers for our team over…

We ordered hampers for our team over Christmas, the team loved them. Whitakers team were quick to respond and delivered perfectly with no issues.

Date of experience: Jan 01, 2026

Customer Guest

2 months ago

Odd Taste, Refuse Returns, Ignore Customers

Made quite a large order for Christmas. A number of the chocolates had an odd menthol taste. I requested a refund for ITEMS THAT WERE UNOPENED, they claimed to be conducting a taste test of remaining product and said they'd be in touch. They NEVER responded even after subsequent emails. They seem to refuse returns outright which seems very shady. Just to reiterate I was only requesting a refund of unopened sellable items and was ignored.

Date of experience: Dec 19, 2025

Mrs S Paterson Guest

2 months ago

Fantastic chocolates

Fantastic chocolates. All my family love them. Make great gifts - who doesn’t love good chocolate. Highly recommend.

Date of experience: Dec 13, 2025

The Black Labrador Guest

3 months ago

Whitakers Chocolate Ltd

Fantastic customer service from Whitakers Chocolates Ltd. Working with Gemma & the team has been an absolute breeze, even helping us design a customised chocolate bar & after dinner chocolates for our customers.. which taste.. AMAZING! We cant recommend Whitakers Chocolate Ltd enough, keep up the brilliant work!! From Louise & Team at The Black Labrador, Underbarrow

Date of experience: Dec 07, 2025

Will Guest

4 months ago

Milk Chocolate Brazils

The Milk Chocolate Brazils I received from Whitaker Chocolates are exceptional. The milk chocolate coating is wonderfully thick, creamy, and full of flavour, and the brazils nuts themselves are impressively large and crunchy. The presentation is lovely too - you can tell these are top quality chocolates. I'm a huge fan of chocolate brazils and these are among the best I've ever had. I will definitely be buying again !