A few weeks ago I placed a fairly large 600$ order with white fox. Eight hoodies- gifts for my daughters friends on her birthday.
Immediately after placing the order I realized I selected the wrong size. A silly error that occasionally happens. No biggie. I'll just make a change to my order. I immediately reached out to the company. There is no phone number to call so I sent them an email. I heard nothing back. I messaged them. Heard nothing back. I messaged them on Instagram. Heard nothing back.
Finally, after three days they responded back to me and said there was nothing they could do. They already created a tracking number for my order and so they could not cancel my order.
Let me make something clear- my order still had not shipped. It was sitting there, and still sat there for an additional four days!
I thought about just making another order with the right size and just returning the old order but oops, can't do that because white fox doesn't do refunds. Only store credit.
The hoodies arrived, too small of course and I couldn't give them as party favors to the girls. Too bad. They would have been so excited.
I returned the hoodies to white fox. It cost me 200$ to return them. That's going from Canada to Australia. Whitefox does not pay for return shipping.
I'm currently waiting for them to receive my return and I cringe at what's going to happen when they recieve my order. More obstacles to face, more hurdles to jump over.
Usually, the more premium the brand the more customer service and customer care.
Not with this company. You can't help but feel they're just money hungry and don't care about the customer. What they forget is it's the customer that is the one buying there clothes.
And the customers are mostly teenagers and preteens. Don't they know who's footing the bill-all the parents. I told all my girlfriends about my experience and they are appalled by whitefox lack of care.
I hope my message reaches whitefox corporate and they make some changes.
Wish me luck. It's still not over.
Hoping this story ends with a happy ending.
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