I ordered a Christmas tree priced at £250, but upon delivery, it was clear that it had been returned by a prior customer. The first indication was that the box had been resealed with tape. The base showed assembly marks, a branch was broken, and there was an excessive amount of flocking material in the box from its repackaging. I reached out to the company, and they mentioned that some flocking in the box wasn't unusual, but they ignored my other concerns (which I have photographic proof of). After several emails, I was told to wait until the first week of January to arrange a return. I have now been informed that I need to cover the return shipping costs despite the item being significantly different from what was described. This level of customer service feels more like what I would expect from a questionable market vendor, rather than a supposedly reputable brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
