Review Time
I purchased the 2 seater Thalia set and I'm over the moon with it. The quality of the furniture is high end at a great price. The delivery was super fast and communication first class. Thank you to Mark and Ollie who delivered my order, there were access issues but they went above and beyond to make sure the delivery was completed. I'll definitely use White Store's again.
Millie provided excellent support in addressing my concern with a faulty cushion zip. The process was hassle-free, and communication was easy and prompt. This experience has encouraged me to consider purchasing again from the company, given their commendable customer service alongside quality products.
I recently bought some Christmas lights and faced a small issue. I contacted the service online, and the company responded quickly, demonstrating great empathy and resolving the problem promptly. I communicated with a representative from their team who was extremely helpful, friendly, and provided exceptional customer service. I'm eager to shop with the company again in the future. Thank you!
I ordered a Christmas tree priced at £250, but upon delivery, it was clear that it had been returned by a prior customer. The first indication was that the box had been resealed with tape. The base showed assembly marks, a branch was broken, and there was an excessive amount of flocking material in the box from its repackaging. I reached out to the company, and they mentioned that some flocking in the box wasn't unusual, but they ignored my other concerns (which I have photographic proof of). After several emails, I was told to wait until the first week of January to arrange a return. I have now been informed that I need to cover the return shipping costs despite the item being significantly different from what was described. This level of customer service feels more like what I would expect from a questionable market vendor, rather than a supposedly reputable brand.
I ordered a 4 ft Nutcracker online. The product arrived quickly, but there were some imperfections in the resin due to the manufacturer. I reached out to the support team, who were understanding, professional, and very friendly in addressing the issue. Thank you for your assistance with this matter; it was much appreciated.
As a first-time customer, I found the website very user-friendly. The Christmas Tree I chose was offered at an incredible price with a 60% discount. My tree arrived promptly, and the quality is outstanding. I would highly recommend this service to anyone.
The quality of the tree is excellent for the price we paid. However, I was let down by the delivery process. It was promised for Friday, December 5th, but it didn't arrive until Monday, December 8th. I stayed home all day Friday, feeling quite frustrated. I received updates later on Friday about a mix-up, and then nothing until Monday, when I finally got the two-hour delivery window that arrived as scheduled. Quite disappointing!
My initial order arrived as scheduled, but the subsequent one got lost at the sorting facility, despite selecting next-day delivery. After reaching out to customer support, I was left without a definitive response regarding the package's arrival. Given that we decorate homes for clients, this was a rather disappointing first experience.
I placed an order for Christmas lights outside of normal business hours and quickly realized I had selected the wrong item - I ordered 3 sets of the same lights last year and wanted 1 more to match. I reached out to the support team, and within an hour, a representative had updated my order to the correct one. This response was surprisingly fast; I expected to wait until Monday for a reply. I'm really impressed with the service I received and would definitely use this seller again. Great product, price, and customer support.
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