Charged EUR 264 for an annual membership immediately after my trial ended. Requested a refund in writing within hours — refused by an AI-driven support system with generic replies, despite WHOOP's own Terms stating: "If you are inadvertently charged for a Membership and provide us with written notice of the error, WHOOP will have the charges reversed."
No meaningful human escalation available. Initiated a chargeback through my bank as the only remaining option.
Beyond the refund issue: the "monthly" billing option is misleading — it's only available after a 12-month commitment. Trial users are effectively locked into annual billing the moment the trial ends.
Hardware quality aside, the subscription practices and AI-only support are not acceptable for a premium brand.
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