Very disappointed with my experience. I did not feel valued as a customer, and the overall experience was non-empathetic and disconnected. The responses felt impersonal and not genuinely engaged with my concern, which is not what one expects from a premium membership service.
Additionally, if the product is meant to be worn 24/7, it should be lighter and made of materials that do not cause skin dryness or irritation with continuous use.As a result of this experience, I have decided not to renew my membership.
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