This platform offers a fantastic buying and selling experience with an efficient delivery service. However, when making costly purchases, caution is advised. I faced an unexpected issue with a designer sofa that arrived in the wrong size and color, and with a significant defect. Initially, I felt reassured by buyer protection for my nearly €2,000 purchase. However, communication with the seller ceased once I raised my concerns. I learned I had only two days to dispute the issue for my buyer protection to apply, which should be clearly communicated during the purchase process. Despite being within that time frame, I found that the hefty delivery fee was non-refundable regardless of the seller's mistake. Even though the service confirmed the item did not match the advertisement, they could not process a refund without the seller's agreement to cancel the transaction, which has been unresponsive. After multiple communications, I received an apology and assurance that the matter would be resolved, but weeks have passed without any progress. The courier has requested item pickup via WhatsApp, but no formal procedure has been established by the service or the seller. My experience has left me wary of making large purchases on this platform, as the sellers seem to have all the protection while customers are left at a loss.
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