Review Time
This experience was completely unacceptable! I faced the worst customer support I've ever encountered. Additionally, there's no transparency regarding how much the service deducts from your sale, which resulted in me receiving significantly less money than I expected. What happened:
After listing my item for sale, I needed to move it sooner than anticipated. Once it was purchased, I messaged the buyer to explain my situation and requested a cancellation. They refused outright.
I reached out to the support team to request a cancellation due to my circumstances, but they denied my request. As a seller, there was no option to cancel the sale.
The buyer was very insistent and showed up at my location for pickup instead of using the shipping option provided by the service. Ultimately, I felt trapped since they claimed they had already paid the service and insisted I should wait for my payment. I asked them to cancel the sale on their end so we could sort it out privately. They initially agreed, but after taking my item, they reverted to claiming they had already paid the service.
I contacted the service again to explain my situation, but they refused to cancel the sale, and their support (or automated service) stopped responding when I inquired about my payment status.
It took me five days and twelve emails just to get a definitive answer.
AVOID THIS APP; it's simply dreadful.
This experience was entirely unacceptable! The customer support was the worst I've ever encountered. Additionally, I had no way of knowing how much the service deducted from my sale, which left me with far less money than I had anticipated. What transpired:
After I listed my item for sale, I needed to move it sooner than expected. Once it was purchased, I messaged the buyer to explain my situation and requested a cancellation of the sale. They refused outright.
I reached out to the support team for help with canceling the sale due to my circumstances, but they denied my request. As a seller, I found there was no option to cancel.
The buyer was very persistent and showed up at my location for pickup instead of using the shipping method provided by the service. I felt trapped because they insisted they had already paid the service and I should just wait for my payment. I asked them to cancel the sale on their side so we could resolve it privately. Initially, they agreed, but after taking my item, they reverted to claiming they had already paid the service.
I contacted the service again to explain my situation, but they refused to cancel the sale, and their support (or automated service) ceased responding when I inquired about my payment status.
It took five days and twelve emails just to get a clear answer.
AVOID THIS APP; it's simply dreadful.
As a seller, this platform meets my expectations for a marketplace. It connects with buyers from multiple countries, has a user-friendly system for listing items, and allows buyers to reach out for more information. Payments are processed quickly, and their fees are fair. The support team is also quite efficient.
This platform stands out as unique; competitors have unclear policies and overly strict regulations on what can be sold. In contrast, this service is more flexible and well-designed, offering a wider selection and a more engaging experience. The transaction process is straightforward and transparent.
This app is undoubtedly the worst I've used for purchasing items. Although it appears attractive, it fails to function properly. The courier service only covers select countries, which prevents users outside that scope from completing payments. It's a significant waste of time for both buyers and sellers. The customer service is equally disappointing, providing little to no help when issues arise. In summary, while visually appealing, this platform is not reliable. I strongly recommend looking for a more dependable alternative.
This platform may appear to be a well-curated design marketplace, but it is actually a confusing and unreliable service with virtually no customer support. The buying process is unclear, and the so-called 'buyer protection' fee of 5.5% lacks transparency regarding what it covers, especially for in-person pickups. The FAQs are contradictory and incomplete. Both buyers and sellers bear all the risks, with no mediation from the service if issues arise. Despite charging high fees per transaction, they are virtually unreachable. There's no phone support, slow email responses, and no option to speak with a representative. This is unacceptable for a platform that claims to be a premium alternative to second-hand marketplaces. I recommend avoiding this service for both buying and selling, as the risks and costs are not worth it.
This platform offers a fantastic buying and selling experience with an efficient delivery service. However, when making costly purchases, caution is advised. I faced an unexpected issue with a designer sofa that arrived in the wrong size and color, and with a significant defect. Initially, I felt reassured by buyer protection for my nearly €2,000 purchase. However, communication with the seller ceased once I raised my concerns. I learned I had only two days to dispute the issue for my buyer protection to apply, which should be clearly communicated during the purchase process. Despite being within that time frame, I found that the hefty delivery fee was non-refundable regardless of the seller's mistake. Even though the service confirmed the item did not match the advertisement, they could not process a refund without the seller's agreement to cancel the transaction, which has been unresponsive. After multiple communications, I received an apology and assurance that the matter would be resolved, but weeks have passed without any progress. The courier has requested item pickup via WhatsApp, but no formal procedure has been established by the service or the seller. My experience has left me wary of making large purchases on this platform, as the sellers seem to have all the protection while customers are left at a loss.
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