whsmith.co.uk

3.4
3.4 Based on 581 reviews

WHSmith is a global travel retailer for news, books and convenience. WHSmith Travel stores offer a tailored range of newspapers, magazines, books and impulse products for people on the move in airports, railway and bus stations and a broader convenience ...

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Unsatisfactory Experience at the Airport Store

During my visit to an airport store, I asked for a bag for my sanitary products to avoid carrying them openly. The staff member told me there were no bags available, despite seeing some under the counter, stating they were reserved for higher spending customers. It seems that customer needs were not a priority.

1
Date of experience: Dec 04, 2025

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Business Details

  • WHSmith is a global travel retailer for news, books and convenience.

    WHSmith Travel stores offer a tailored range of newspapers, magazines, books and impulse products for people on the move in airports, railway and bus stations and a broader convenience range in hospitals and workplaces.

    As a leading travel retailer, we have established a core brand that is recognised globally and is synonymous with customer service and a quality offering. Operating circa 590 international stores in 30 countries outside of the UK, our stores can be found in airports, hospitals, railway stations, motorway service areas and workplaces worldwide.See more

  • email Customer.relations@whsmith.co.uk
  • language https://www.whsmithplc.co.uk/

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