I signed up at the beginning of July 20 25 and have yet to launch a store. I followed all instructions and have had many phone calls where they just keep giving me one excuse after another. They keep saying they’re doing updates on their system and currently you can’t even schedule a phone call for the last three weeks. As of today you couldn’t even call them. They say the phone system is also being updated. At this point, I would say I’ve been taken and maybe even that they’re out of business. There is no reason that my store hasn’t launched in five months. I purchased a Walmart managed store and added for fulfillment credits and just keep being told the same thing over and over again. I was even told by rep, who I thought was the most professional, that they can no longer condone my phone calls. I will say that he was referring to me calling two days in a row Because on Thursday a customer service rep was trying to find out info and told me the best thing for me to do was to schedule a call for the next day in order to find out the response from the backend team. I don’t know about you, but I have never dealt with any business where the customer service tells me that they have no info to give me at this time sorry, after they have taken you for thousands of dollars. I’ve been told I’ll get a phone call directly from rep updating me on my store and that was probably close to two months ago. I would love to be able to come back and update this with good news, but I’m very doubtful. This has been by far the most horrible and stressful experience I’ve ever had. I know I signed a contract, but they are not holding up their end of the deal and I would really like a refund and to no longer do business with them. I took out reps name as per your request but understand that I was not complaining about him as much as your company and its lack of customer service and legit answers. If anything, I feel sorry for them taking the brunt of people's frustrations on a daily. And please don't come back and say you can't locate my account because i'm using my icloud email to do this review instead of my gmail acct that I signed up with...
Claim your business profile now and gain access to all features and respond to customer reviews.
Why Unified® is a dropshipping platform that gives entrepreneurs a ready-to-sell store stocked with household-name products—so they can plug into existing shopper demand with a pay-as-you-sell model. Connect an Amazon® or Walmart® account, or assume a store with sales history, and go live in days. The Why Unified® Platform runs the store end-to-end—product access, shipping, customer support, and returns. Ranked No. 35 on the Inc. 5000 (2024), reviewed by USA Today as the #1 dropshipping platform, and trusted by 20,000+ users.See more
