I urge you, do not jeopardize your holiday by selecting this service. It has been nothing but frustration and hassle since we rented a vehicle from them. The desk is severely understaffed, leading to long waits just to get your car. The representatives aggressively push their overpriced insurance and become visibly upset if you decline (a common tactic among rental companies, but it's stressful if you're not familiar with it). The vehicle was unfit for use. We had to return it twice—once for a broken light and another time due to insufficient oil. Surely, checking lights, fluids, and cleanliness should be standard before renting a car! This consumed hours of our time and caused us to miss planned activities during our trip. The car broke down, leaving us stranded on two occasions. The mechanics they dispatched took an indefinite amount of time to arrive and only performed the bare minimum to restore functionality, failing to address the underlying issues. This resulted in our alternator failing in the middle of a remote area and left us stranded for hours. When the mechanic collects the car, good luck finding your way back. They will drop you off along their route, which may not be close to your destination, forcing you to walk for 90 minutes at night on busy streets to return to your accommodation. If you need a replacement vehicle, you will have to sacrifice another day of your holiday and travel from one city to another to pick it up. It would be too much to expect them to deliver a replacement, especially since the original was obviously not fit for use. They promise a refund over the phone, but when you attempt to claim it, they will not respond for a month (still waiting for a response!). Additionally, they charge you a penalty fee (on top of the fuel cost) for not refueling the car! How was I supposed to refuel a broken vehicle? I am extremely frustrated with this entire experience—I cannot believe their utter incompetence. Do yourself a favor and look for alternatives; any money you think you're saving now will only come back to haunt you later.
Claim your business profile now and gain access to all features and respond to customer reviews.
