Review Time
This happened around 11 years ago. I had little experience travelling by plane and even less renting cars. They charged me £80 for the fuel in the tank. Roughly half a tank. A Renault Clio. When the time of returning it came I naively returned it clearly above the level it had at the beginning of the rental. And then they told me the £80 acting as deposit for the fuel was not returnable and showed me where it was written on the contract in microscopic print They charged me 20 for not returning it at the time I booked which was the time of my flight taking off. I booked the returning for that time so I wouldn't be late .
Obviously I couldn't Wait for the time, so they charged me the £20. That's why they're so interested in having your flight number. This way they how much of in a rush you are and can steal from you even more at ease. Indecent behaviour
Also, They commented several times that what did I expect having paid so little for the rental of the car through a broker and not hiring any extras with them. I expected a company honouring the contract I had with them. If they think it's too cheap they have the option of rising their prices and not renting through brokers.
Anyway. I've come here just to let other abused customers know that in Spain, by law, any seller of any service including car renting companies, have the legal obligation of providing the official "Hoja de Reclamaciones " (claims form) when asked for it. Those are forms with 3 copies. One for the business another one you send to the OMIC (local consumer office) whose address and contact details can be found online. "OMIC" and the name of the town the business is at should do the trick. In this particular case the airport depends on the Alicante OMIC. And there's a third copy for your records.
Businesses have the legal obligation of providing the forms to any customer asking for them and if you ask and they refuse to provide them to you so you can send it to the OMIC, (Oficina Municipal de información al Consumidor in Spanish) you can call the Local Police and report the business not giving you the "Claims Form" ("Hoja de Reclamaciones" in Spanish) and they'll come, make the business give you the form and perhaps give them a fine for failing to produce it when first asked. When received, the OMIC proceeds to do an enquire about the official complains on its own motion if they find the complain to be legitimate and a potential abuse on the consumer.
Bottom line, when you ask for the Complain Form they'll try to convince you not to fill it but they won't refuse to give it to you if you insist. The OMIC depends on the town council and in places where tourism makes for an important part of the economy, dishonest businesses abusing tourist because they're vulnerable are usually not treated kindly and OMIC enquiries, although rarely end up in court, often prompt official inspections of health and safety departments, tax departments, work and pensions departments and the like. Very inconvenient for a business with many complains about charging customers for repairs that never happen or preexisting damages that have already been charged to other customers or the insurers where they've insured the excess, as seems to be the case of this and other unscrupulous car rental companies.
If you feel you've being taken advantage of because you're in a vulnerable situation (in a foreign country, often not fully mastering the language, with little time because you have a plane to catch, or on a tight spot because you need the car you've paid for to start your holidays) do not hesitate and ask for the "Hoja de Reclamaciones". Sometimes the attitude changes completely and all the problems they were giving you seem to vanish suddenly; when the person knows the consequences of a formal complain. And sometimes they give it to you when you insist, pretending they don't care and trying to make you feel stupid for complaining; but is not stupid. If you're right they'll have trouble even if you don't hear of it again and you'll be helping protect future potential victims. And if you're wrong and overreacting to legitimate practices you've misunderstood, professionals whose job is to protect consumers from abusive practices will decide there's no grounds for enquiries and you'll have caused no harm.
Sorry about the long text and any grammar mistakes I've might made. English is not my mother tongue. I've explained it to the best of my abilities so it can help people knowing little or nothing about this.
Málaga airport. I received a car that was severely damaged overall. When I returned it, they highlighted a minor scratch among numerous significant dents and scratches. They charged me £350 for what they claimed was a bonnet replacement. It felt like a complete scam.
I urge you, do not jeopardize your holiday by selecting this service. It has been nothing but frustration and hassle since we rented a vehicle from them. The desk is severely understaffed, leading to long waits just to get your car. The representatives aggressively push their overpriced insurance and become visibly upset if you decline (a common tactic among rental companies, but it's stressful if you're not familiar with it). The vehicle was unfit for use. We had to return it twice—once for a broken light and another time due to insufficient oil. Surely, checking lights, fluids, and cleanliness should be standard before renting a car! This consumed hours of our time and caused us to miss planned activities during our trip. The car broke down, leaving us stranded on two occasions. The mechanics they dispatched took an indefinite amount of time to arrive and only performed the bare minimum to restore functionality, failing to address the underlying issues. This resulted in our alternator failing in the middle of a remote area and left us stranded for hours. When the mechanic collects the car, good luck finding your way back. They will drop you off along their route, which may not be close to your destination, forcing you to walk for 90 minutes at night on busy streets to return to your accommodation. If you need a replacement vehicle, you will have to sacrifice another day of your holiday and travel from one city to another to pick it up. It would be too much to expect them to deliver a replacement, especially since the original was obviously not fit for use. They promise a refund over the phone, but when you attempt to claim it, they will not respond for a month (still waiting for a response!). Additionally, they charge you a penalty fee (on top of the fuel cost) for not refueling the car! How was I supposed to refuel a broken vehicle? I am extremely frustrated with this entire experience—I cannot believe their utter incompetence. Do yourself a favor and look for alternatives; any money you think you're saving now will only come back to haunt you later.
Hello, When I rented a car from Wiber for the first time last week, I waited almost an hour for the shuttle at the airport. The information at the counter was that we only have one car available at the moment. So it doesn't arrive for an hour when they say the shuttle will take a few minutes? Then I got a car that was dirty inside, where the battery light was constantly flashing (I took videos and pictures), and that squealed when cornering. Since I was already so late for school and also had many business appointments that day, I didn't return it. I live on the island and borrowed it because my car is broken. Then yesterday I exchanged the car because I extended the rental (December 2), and although I had a friendly employee in front of me, I got another dirty car, which he exchanged for me, saying that the other one was newer. The third one was dirty again and squeaked even more every time I pressed the clutch. Then the car was exchanged for a new one and upgraded, but it can't be right that all your cars are handed over squeaky and dirty? I documented this. Please get back to me. I am also an entrepreneur and don't have the time to spend hours exchanging cars back and forth, not to mention that this has nothing to do with customer service. And it's a shame for the company too, because I could give you lots of recommendations. PetraTranslated with DeepL.com (free version)
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