I have been a loyal customer for a few years. Previously, I had received excellent products and responsive customer service. The last order in December of 2024 had issues. As of December 28, 2024, USPS states they never received the package. I wrote “Aimee” numerous times and was told she was ‘filing a claim’ and to allow 48 hours for her to circle back. She did not. I then wrote for update. She then told me that the item was out of stock. I wrote again to inquire about status of claim. “Aimee” replied ‘no worries’, that the stock was being filled and I should receive it by the end of this week. I then wrote and texted that I wanted a refund. No answer as of now. On top of these issues, their website is user unfriendly and super frustrating. VERY UNHAPPY!
Claim your business profile now and gain access to all features and respond to customer reviews.
