BUYER BEWARE
This company (wicked-good.co) has false deceptive business practices.
I inquired about creating a custom private label line for my business. I was told that I needed to purchase a $35 scent tester. I did.
My inquiry was for a specific hair oil. They put a different oil in my scent tester box “free”. When it arrived it was broken open and the scent literally permeated the post office. It was difficult to differentiate the aromas due to the strong smell of the leaking oil.
I decided on 1 scent and asked how to buy the oil to test and confirm ingredients. I also asked what my choices were for labels, bottle types, dispensing option for the bottles etc.
Multiple emails and online inquiry forms later (they DO NOT HAVE A WORKING PHONE NUMBER) they finally responded.
I was told that I had to buy full retail price for a tiny tester to confirm oil content! They also refused to give any information on packaging, labeling etc for what would have been a very large opening order until I paid them for that large opening order. I was stunned to think I was supposed to pay for something that I had never seen and had no idea how it would arrive and then they would show me packaging options. I asked to please call me multiple times. They refused to call and then told me to go elsewhere, they did not want my business.
I asked for a refund. They refused and then threatened to take action if I gave them a bad review!
They literally sold their integrity for $35.
In the process they lost what would have been a large account. So disappointed in this woman owned company. They are definitely NOT what they claim to be.
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