I purchased a kitchen in January and paid in full, we were told by the surveyor that fitting would probably be April. We were then told a different fitter was available for the 9th of March. All items were delivered and dumped in my lounge on the 6th of March at my inconvenience. We thought we can live with this as it is only for a few days. On the 9th of March (fitting day) the kitchen was emptied and at 7:50 we received a txt to say the fitter had an issue and could not attend and to contact the installation team. The installation team offered us a new fitting date for the end of April! We asked if someone from the team could come and start the job but were told that they usually work alone and just get trades in as needed! We asked if we could take the next slot and were told no. Now I have empathy for the fitters situation and understand that these things happen but Wickes should have a solution in place. I asked for a full refund and to come and lift the kitchen from my lounge ASAP. They eventually uplifted the items 10 days later!!! To say it has been a stressful experience is an understatement customer service is non existent. If this is the service prior to installation what will it be after?? I finally got a refund last week. Buyer Beware! Do not buy from Wickes!
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