I've been a dissatisfied customer of the company on and off since 2022. After three years, their internet services remain inadequate, and I'm still facing the same issues. Recently returning to my living situation, I'm again paying £30/month for promised speeds that are never delivered. Consistent latency and high ping make online gaming and streaming impossible. For someone living far from home, one would expect basic internet standards in 2025. My email history shows numerous support tickets from 2022 to now, and many others on base share similar complaints. Some even go home for job interviews because the service is unreliable for simple video calls. It's shocking that a company like this monopolizes internet services for the armed forces but fails to provide adequate speeds for basic needs. Previously, another provider had no issues, but since this company took over, the quality has significantly declined. This is clearly a problem with the company's service commitment, not the hardware installed. Absolutely unacceptable.
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Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
