I'm writing to caution future customers about an unacceptable experience. I placed an order, and the package was confirmed lost in transit by the shipping service. This was not my fault or an address issue; it was simply lost. The seller refused to issue a refund or take responsibility, attempting to shift the burden onto me. They suggested I pay for more shipping or accept a replacement on their terms. Keeping payment for undelivered goods is unacceptable. If anything goes wrong, expect excuses instead of help. I strongly advise choosing a company with proper accountability.
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