I would not give this company any stars, I would actually go into the negative if it were possible. This company will not resolve the issue of a delivery failure. The item I ordered was never delivered, the only notification I got was a picture of a box in a snow bank by a rock with numbers on it, yes the numbers were the same as my house numbers, but no where near my house, and the item was just thrown into the snow. I tried contacting the delivery company, they have no policy on driver delivery failure and I was told to contact Wigyy to resolve the matter, I have attempted over several days to resolve the matter with Wigyy and I was told to contact the delivery company. After several emails explaining over and over that the delivery company has no way dealing with the matter, Wiggy isnt willing to replace the lost item, reimburse my money for losing my item, or even willing to discuss options to rectify this matter. The online customer service agent Chris, should either get more training or be removed from his/her position, as his or her poor customer resolution and ability to solve matters, and uphold company policy is grossly lacking and bordering on negligent. The dismissive and disregard for people when concerns are brought to their attention is what makes doing business online less legitimate. Reality of what buying these cheaply made junk quality products from some slum factory outlet based out of China, conducting immoral practices, so much more obvious.
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We founded Wigyy with one simple goal:
To constantly evolve and deliver beauty to our customers, so that everyone can achieve the hair of their desires.
