wild-horizon.com

1.2
1.2 Based on 106 reviews

Outdoor gear & accessories to elevate your next adventure. Explore nature with confidence. Make every journey unforgettable — discover Wild Horizon today: www.wild-horizon.com...

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Average Rating

1.2

/
5

106 Reviews

5 Star
5%
4 Star
0%
3 Star
0%
2 Star
3%
1 Star
93%

All Reviews

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Review Time

Juniper Butler
Absolutely disappointing experience!

I wish I could give zero stars! Please avoid supporting this company! Like many others, I found them pretending to be based in the UK, but the product came from China and was extremely small! It wouldn't fit even a child, let alone an adult. The delivery took forever! I had to pay £28 to return it, and now it's stuck in customs since November! The customer service has been terrible, and they’ve stopped responding to my emails. I'm frustrated with myself for not researching this company more thoroughly, which I usually do! This experience has been utterly disappointing! With shipping costs, I'm now £100 out of pocket, and my son is without the birthday gift he selected!

1
Date of experience: Dec 27, 2025
Stay away from this seller!

I strongly advise against purchasing from this seller! I returned a watch over three months ago and am still waiting for my refund. The tracking indicates it’s stuck in customs, and the seller refuses to take responsibility or assist. They have stopped responding to my emails. This feels like a scam. Avoid this business unless you want to risk losing money.

1
Date of experience: Dec 24, 2025
Mr_Hassan_XD
STAY AWAY AT ALL COSTS!

STAY AWAY AT ALL COSTS! I opted for a delivery protection on an order for a small fee, but I was unexpectedly charged nearly £40 for a warranty I never agreed to. The support team is unreachable by phone. Terrible service. I would never recommend this.

1
Date of experience: Dec 24, 2025
Stuart Anderson
AVOID THIS SERVICE!

AVOID THIS SERVICE! My spouse ordered a coat that arrived in the wrong size from overseas. Upon contacting the company, we were told to return it at our own cost for a refund. The item was sent back with tracking, but it's stuck in customs. Despite multiple requests and their obligations under consumer rights, the refund has not been received.

1
Date of experience: Dec 17, 2025
Rosalind
If I could rate lower, I would!

If I could rate lower, I would! Extremely frustrated as I ordered an item for £100, returned it at a cost of £35, and now have received no assistance regarding my refund after numerous emails. The phone support is nonexistent! I'm furious!

1
Date of experience: Dec 12, 2025
Stanley Taylor
Terrible Experience

Terrible experience. Returning items to overseas incurs import fees. I received poor-quality boots!

1
Date of experience: Dec 06, 2025
Ellwood C.
Avoid this seller, they are dishonest!

Avoid this seller, they are dishonest! You will likely never receive a refund if you return items. It’s better to cut your losses and sell elsewhere, and make sure to order the correct sizes.

1
Date of experience: Dec 01, 2025
Jonni P.
Sent the wrong item and charged for return!

Sent the wrong item and I had to pay half of the purchase price to return it. I still haven't received my refund. Complete rip-off, stay away from this seller!

1
Date of experience: Nov 13, 2025
TOTAL SCAM!

TOTAL SCAM! DO NOT ORDER! REPORT THIS WEBSITE! The customer service is ineffective, and the entire operation feels fraudulent. They promise refunds after delivering poor-quality products but never follow through. Anyone who has been wronged should consider legal action.

1
Date of experience: Nov 08, 2025
Silverlinn
AVOID THIS SELLER!

AVOID THIS SELLER! This company has taken £60 from me! They sent the wrong parcel two weeks late and offered a discount to keep it! I returned it at a personal cost of £26, and it's been over two months with no refund. I'm considering legal action to shut them down!

1
Date of experience: Nov 04, 2025

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Business Details

  • Outdoor gear & accessories to elevate your next adventure. Explore nature with confidence. Make every journey unforgettable — discover Wild Horizon today: www.wild-horizon.com

  • email help@wild-horizon.com
  • language https://wild-horizon.com

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