I ordered several items in October, including some underwear. Unfortunately, the first time I wore the pants, my thumb went through the fabric. I reached out to the support team on social media, and they apologized, promising a replacement. After a month, I followed up to check on the shipment and learned they were out of purple material, so I suggested black as an alternative to simplify the process. I was informed that the representative was unavailable but received no solution. After two more weeks, I inquired again about the replacement, noticing they had purple in stock on their website. The response I got was simply "No." I've since requested a refund, which has gone unanswered, and my return request through the website was declined. For high-priced items, I’m quite disappointed with their customer service. It’s no surprise they’re struggling with sales if this is how they handle customer relations.
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Wilde Mode Ltd is an award winning brand from Dundee in Scotland.
We are the premier online retailer of gender-free and size-inclusive underwear and loungewear, in sizes 3xs to 10xl.
We pride ourselves on being size, gender, mind and body positive.
All items are made to order in a Scottish castle and are always made with pride and love.
