wildernessdestinations.com

Great professional company that organized a perfect 21 day safari for us

We booked our 21 day self drive safari through a UK agent of Wilderness safari ( Tracks Safaris) They listened to what we wanted our trip to be: from places to visit and the types of accommodation. An itinerary was agreed and everything including fights and car hire was booked. Agent kept in regular contact with us right through until departure day and even gave us a follow up call a few days after we arrived back from our trip. On arrival at Windhoek airport we were met by a Wilderness rep( Grace) , She welcomed us to Wilderness office where we were offered drinks and snacks. She then went through our whole itinerary on a map which was marked with all our accommodation. We were given a lovely travel pack which contained amongst many things baggage tags, detailed directions for our trip, species checklist, and useful numbers. We were also given a cool box for our journey. She then took us to the MTC store and sorted out a sim card for our phone, before taking us to the car hire office and staying with us until we were all packed and ready to go. Everything was perfect for our trip, all the accommodation was great , directions took us exactly where we needed to go with no problems , and we had a trouble free holiday knowing that help was at the end of a phone if we needed it. When we arrived back at the end of the trip , again we were welcomed into the office where they asked for feedback on trip with some of our suggestions being forwarded to their head office. We were allowed to wait here and have a coffee until the gate opened and Grace again accompanied us to the check in desk and then to immigration/ boarding gate. Would highly recommend this company, they are very professional and take care of everything for their customers

Date of experience: Apr 15, 2025