The company bills itself as engaged in eco-travel, so my family and I booked a walking-centered safari directly with the company. Instead, we got a driving safari, spending the large part of 5 days in the jeep. Since this is not we wanted nor thought we were signing up for, we were disappointed. The communication between me and the company was incredibly poor across 7 time zones, and it led to us getting something other than what we wanted. My question is why the company was so ready and willing to take a customer's money for something they weren't looking for. It could be the demands of the outside private-equity ownership structure. Our guide was an excellent driving guide, and the food was astonishingly world-class. One of our camps was spectacular and the other was unimpressive. A difficult 13-hour drive in the jeep to transfer between camps was unexpected and unwelcomed. If using Wilderness, I would certainly rely on a third party to plan the trip according to your wishes. They can't be relied on to do it.
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As a world leading conservation and hospitality company, we are the proud custodians of our planet's most significant wild places, each chosen to be part of our Collection for a specific purpose and all linked to protecting the land and life that exists there.
Our destinations are vast, remote and untamed, and represent true wilderness. With access to over 6 million acres of private land, we offer intimate wildlife encounters and experiences that will leave you changed forever #WeAreWilderness
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