Arrived in Kigali this evening on a Wilderness package, 1 night Serena Hotel Kigali, 2 nights Sabinyo. Wilderness guide was 30 mins late to airport, had to get taxi to hotel. Arrived at hotel and the reservation had been cancelled because Wilderness had not confirmed. Wilderness offered replacement accommodation at The Retreat which looked very nice. arrived at Retreat, checked in and found ourselves walked 100m down the road to “Heaven”, which it definitely is not. A very disappointing, dishonest and cynical approach by Wilderness.
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As a world leading conservation and hospitality company, we are the proud custodians of our planet's most significant wild places, each chosen to be part of our Collection for a specific purpose and all linked to protecting the land and life that exists there.
Our destinations are vast, remote and untamed, and represent true wilderness. With access to over 6 million acres of private land, we offer intimate wildlife encounters and experiences that will leave you changed forever #WeAreWilderness
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