We were in the middle of a vacation in Southeast Asia in March when the borders closed and our travel was canceled. We were assured by Jacada Travel that we had credit and would be able to rebook the remaining two weeks of our vacation later in 2020 or 2021 with little or no additional cost to us.In August, having heard nothing from Jacada since March, we wrote asking for an accounting. They told us that they had “forgotten” to include us in the group of clients who were owed money and received notice of the receivership in May and the sale of Jacada’s assets to Wilderness Safaris. They said that our $12,000 in remaining travel credit had been used to pay other creditors and that we had no travel credit with vendors in Vietnam because, rather unbelievably, they had not actually paid for any of the hotels, cruises or flights scheduled for the last two weeks of our trip. KPMG had no explanation for why we weren’t given any notice of the receivership but said that we are unlikely to receive any money back and that Wilderness Travel would not cover our lost monies. No one can explain how our money was used or how Jacada had could have not paid for the flights or the Heritage cruise we were about to board? Wilderness got the benefit of Jacada’s assets without any obligation to make its travel clients whole. Avoid them all if you don’t want to see your money spent on someone else.
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