I am deeply disappointed with my experience with Wilford Smith, echoing the concerns raised by many others. The service has been frustratingly slow, unresponsive, and plagued with miscommunication.Lack of Progress and Updates:Delays were consistently blamed on the seller’s solicitor; however, it’s unclear how proactive the team was in chasing them. This lack of urgency caused over a month of unnecessary delay. I eventually had to step in personally and chase the estate agent, which is completely unacceptable.Emails often went unacknowledged, and I had to follow up multiple times to get any response. This gave the impression that the process was poorly managed and rushed when action was finally taken.Miscommunication:The lack of clear communication between Wilford Smith and the seller’s solicitor was extremely concerning. I was repeatedly told that delays were on the seller’s side, only to later find out that the seller’s solicitor had actually been waiting on Wilford Smith instead.Proactivity and Transparency:Updates were only provided when I chased for them. This lack of proactivity is particularly disappointing given the straightforward nature of the transaction—a vacant property with no chain. Although they advertise a 12–14 week completion timeline, we’re now 13 weeks in, with no clear end in sight.Timeline Misrepresentation:The timeline is continually shifted, with the team now claiming the 12–14 weeks begins from when the draft contract pack was received, rather than from the date of instruction. This is misleading and really upsetting. Customer Service:Phone calls to the office are rarely transferred to someone who can assist. Instead, I’m asked to email, with promises of callbacks that never materialize. In 13 weeks, I’ve only spoken directly to the team once. This inaccessibility adds to the frustration.I submitted a formal complaint, and I’m still waiting for a response—yet another example of their consistently slow service.I had high expectations for Wilford Smith based on their polished sales pitch, but the reality has been a significant letdown. I would strongly advise avoiding their services based on my experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
