Order a circuit board for my Goodman HVAC. The shipping time to recieve part was 3 to 5 business days. I ordered the part on 1/20/26 it is now the end of the day on 1/29/26 and still not received the part. I called three days ago and got no answer so I left a message about the issue ask for them to reply the next day I still haven't heard back from them so I called another number I found on line for them. Talked to individual said for me to text him and he will send me a tracking number. After he sent me a tracking number I look up the part and it's been not moving anywhere since 1/24/26. The day I sent a text back stating what I found out on the tracking number saying the part not showing that it's on the way to my location and feel that they should start processing a refund because it's way past due and to go elsewhere to fix my heater. No response so I called again talked to individual that had before and he said I would have send a email to do a refund. Sent email the response I get is I have send part back before they will do a refund. My reply was but you want me to pay for an item that I haven't received. Thier response still the same have to return part to get refund. They are difficult to communicate with and looks like I'm not going to recieve a part and not get a refund.
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Welcome to our HVAC Parts Shop, your go-to destination for high-quality HVAC components. As a family-owned business, we take pride in offering a curated selection of parts to keep your systems running smoothly. We believe in combining industry expertise with a personal touch, ensuring every customer feels like part of the family.
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