I received my order and it was not anything close to what I was expecting from the website. It was like receiving a t-shirt when I ordered a sweater. It was not a wool coat. It was a thin, polyester, unlabeled jacket. I contacted them, returned their jacket, sent them a tracking number twice, verified with the U.S. postal service that it was delivered and received at a reception area. William Jacket said, I did not send the tracking number, they did not get it, and offered a 20% refund. I feel hugely deceived. This is an exploitative, deceptive company. All I asked for was a refund and I continue to get the run-around. Please share widely.Update: William Jacket replied and said they offered me a discount. Why would I want a discount on a jacket I returned? That makes no sense. They told the BBB that the jacket was delivered. I never said it was not delivered. It was simply NOT what I ordered. I have PROOF from the USPS that the jacket was returned. It is my intent to start posting weekly until William Jacket makes this right. They are scamming me and think I will give up. Not going to happen. I believe on our country. THIS COMPANY IS NOT INDICATIVE OF OUR COUNTRY. Help restore trust!Another Update: Still no results. I tried working through the Better Business Bureau. They have tried to reach William Jacket multiple times and they refuse to respond. I think this is a real indicator of a SCAM. YOU HAVE BEEN WARNED. I plan to start posting every Monday until William Jacket responds. I am also trying to reach local authorities. At this point, this is fraud. They scammed me. I do NOT have a jacket and I do NOT have my money. I returned the jacket they sent me to the address of the person they said I should work with. The U.S. postal service verified delivery and receipt. SCAM! SCAM! SCAM! New Update (25 March 2025): I have been trying to work with the BBB in Florida...where a "Support Executive" named Robert Dawson is apparently located. He is the person William Jacket referred me to when I complained. So far, he keeps offering me the same discount on a jacket I returned to him personally. The US Postal Service verified it was received. If you read this, please suggest additional review forums where I can post warnings about this company. Update May 12th, 2025Working with the Butter Business Bureau, in late March, WilliamJacket agreed to refund my money in 24 days as this was their bank's policy. The 24-day deadline was set at April 21, 2025. I have been patient, but to date, they have NOT followed through on the agreement reached with help of the Better Business Bureau. I am currently working with the BBB to identify next steps. More updates will follow as I learn more.Update: June 30th, 2025Once again, William Jacket offered to refund my money if I closed my complaint with the Better Business Bureau. I did this for a second time...waited 30 days like William Jacket requested...and again they failed to follow through on their commitment. Such a deceptive company. They keep making promises and then fail to fulfill on their agreement. Their word seems to be about as good as their products. AVOID THIS COMPANY AT ALL COST. THE COST TO YOU WILL BE THE COST OF WHATEVER PRODUCT YOU BUY FROM THEM. Once again, I have contacted the BBB for assistance.
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William Jacket is the house of fashionable leather jackets for men and women that are inspired by TV Series, movies, games and superheroes. Free Shipment WorldWide | USA | UK | CANADA"
