On September 13, 2024, I ordered the Stainless-Steel Ultimate Measuring Cups & Spoons. It was a set of 14 for $93. I have received several emails over the last few months notifying me that there is an "unforeseen delay in the shipment of your order." My new estimated delivery date is now February 14-17, 2025. In the year of our lord 2024, there is TRULY no reason for it to take FIVE MONTHS to receive a set of measuring spoons. On Williams Sonoma's careers website, it says the following: "Our goal is to get the right product to the right place at the right time. The customer is at the center of everything we do. We don't stop with just delivering the products; customer satisfaction is our ultimate goal. The Supply Chain organization is the backbone of our company."1) If the customer is at the center of everything you do, why do your supply chain issues continue to disrupt the customer experience to the point that a customer feels compelled to write a negative TrustPilot review? 2) If customer satisfaction is your ultimate goal, why is there only one available method of communication for customer service? Your website says "LET'S CHAT: Our friendly representatives are available to help you when you need it most." and yet there is no chat functionality or customer service email. Most customers ordering online do not want to call a phone number. 3) As Williams Sonoma's revenue continues to decline, it's not hard to see why. As a formerly loyal customer, I'm sad to have to take my business elsewhere. And yet, I don't want to have to wait 150 days for any of my other purchases to be delivered.
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